Welcome to Suzhou China！Global Shean? International Travel Medical Assistance Service Program

Global Shean?環球世恩國際旅行醫療援助服務計劃· 入境來華專屬版

本服務計劃依托世安國際醫療、軒澤健康雙品牌跨境醫療實力，由廣州軒澤優護護理服務公司全程落地運營執行。專為入境來華國際游客、外籍家庭、境外旅行保險機構量身打造一站式在華旅行醫療保障、緊急救援及跨境援助服務。

我們依托中英雙語服務體系、全國三甲優質醫療資源、跨境保險對接通道，一站式解決外籍人士來華旅行的語言溝通障礙、異地就醫困難、突發急救處置、跨境醫療對接、境外保險理賠難等痛點，全程守護外籍客戶在華旅行、商務、探親的健康與出行。

一、服務對象

1. 入境來華個人及家庭客戶

涵蓋來華旅游、探親、商務出行、短期停留的外籍人士及隨行家庭成員，提供個人及家庭全程在華健康醫療保障。

2. 境外旅行保險機構 / 國際救援機構

面向全球海外保險公司、國際救援平臺開放對公合作，提供中國全境落地醫療援助、急救轉運、就醫綠通、理賠協助等全套外包落地服務。

二、國際來華旅行?全鏈條十大醫療援助權益

針對外籍客戶短期入境出行、長期在華停留等不同場景，提供定制化健康保障方案，十大核心服務全程兜底、全域覆蓋：

1. 中英雙語全程專屬對接

全流程雙語工作人員一對一服務，覆蓋健康咨詢、就醫溝通、緊急救援、轉運對接、保險理賠等環節，徹底消除跨境出行語言壁壘，溝通專業、、。

2. 國際旅行前置援助

出行前提供中國境內目的地健康環境評估、地域常見病風險提示、出行健康注意事項及應急預案指導，提前規避旅途健康隱患。

3. 7×24 小時全天候多語種健康咨詢

全年無休在線答疑，可實時處理旅途身體不適、癥狀初步判斷、合理用藥指導、日常健康疑問、突發情況應急處理指導等服務。

4. 全國全域緊急醫療救援

覆蓋中國全境突發疾病、意外傷害快速響應，啟動標準化院前急救流程，極速處置突發急癥與意外傷情，保障黃金救治時間。

5. 全國三甲醫院專屬就醫綠色通道

對接全國各城市三甲醫院、涉外定點醫療機構，為外籍客戶開通優先掛號、優先就診、優先檢查、優先住院綠色通道，解決異地就醫預約難、排隊久、資源緊缺問題。

6. 專業救護車轉運服務

支持市內急救轉運、跨城重癥醫療轉運，優先調度正規急救救護車資源，配備專業醫護隨車監護，全程保障轉運過程穩定。

7. 雙語全程陪診陪護 + 代問診服務

提供專屬涉外陪診人員，全程陪同就診、檢查、繳費、取藥、辦理入院出院手續；提供雙語病情翻譯、醫囑解讀、專業代問診服務，全程解決外籍客戶就醫流程陌生、溝通困難問題。

8. 跨國遠程醫療援助

打通國內外醫療資源通道，提供跨境病情咨詢、海外醫療方案對接、中外病歷信息互通、跨境診療指導等專項援助服務，實現國內外醫療無縫銜接。

9. 跨國 / 跨省專業醫療轉運

針對重癥患者、術后康復人群、不適宜普通交通出行人員，提供跨省重癥轉診、跨國醫療護送、境外歸國轉運定制化服務。

10. 境外保險對接與理賠全程協助

專業對接全球各類境外旅行保險公司，標準化整理雙語就醫單據、醫療證明、事故備案材料，全程協助客戶對接理賠流程，大幅提升境外保險理賠效率與通過率。

三、收費說明

本國際旅行醫療援助服務為按需定制、一對一報價模式。

根據客戶入境國籍、出行城市、行程時長、出行人數、服務等級、是否包含急救、轉運、跨境援助、理賠協助等維度綜合核算，價格透明、方案靈活、無任何隱形消費。

收費模式：商務協商定價（執行國際游客統一標準體系）

四、合作與咨詢聯絡

電子郵箱：intlshean@outlook.com

咨詢熱線：13436822326 / 400-853-9120

**跨境護航?全域保障

讓每一位來華國際友人，安心旅行、放心就醫、舒心旅居！**

Global Shean? International Travel Medical Assistance Service Program · Exclusive Version for Entry Visitors to China

Backed by the cross-border medical strengths of GlobalSheans? Medical and Xuanze Health, this service program is fully operated and implemented by Guangzhou Xuanze Youhu Nursing Service Company. It provides one-stop in-China travel medical protection, emergency rescue and cross-border assistance services tailored specifically for international tourists, foreign families, and overseas travel insurance institutions enteringChina.

Supported by a Chinese-English bilingual service system, national tertiary hospital high-quality medical resources, and cross-border insurance docking channels, we solve key pain points for foreigners traveling in China, including language barriers, difficulties in off-site medical treatment, emergency disposal, cross-border medical docking, and overseas insurance claim troubles. We fully safeguard the health and travel safety of foreign clients during their trips, business visits and family visits inChina.

I. Service Recipients

1. Individual & Family Clients EnteringChina

Covering foreigners and accompanying family members who travel, visit relatives, conduct business activities or stay short-term inChina, we provide full-process in-China health and medical protection for individuals and families.

2. Overseas Travel Insurance Institutions / International Rescue Organizations

We open corporate cooperation opportunities for global overseas insurance companies and international rescue platforms, providing full-set outsourced landing services acrossChina, including nationwide on-site medical assistance, emergency transportation, medical green channels, and claim assistance.

II. Ten Full-Chain Medical Assistance Rights for International Travelers toChina

We customize exclusive health protection solutions for foreign clients in different scenarios, including short-term entry travel and long-term stay inChina. The ten core services provide comprehensive and nationwide coverage:

1. Exclusive Full-Process Chinese-English Bilingual Docking

One-on-one bilingual staff serve throughout the whole process, covering health consultation, medical communication, emergency rescue, transportation docking and insurance claims. We completely eliminate language barriers in cross-border travel with professional, efficient and accurate communication.

2. Pre-travel International Safety Assistance

Before departure, we provide health environment assessment of Chinese destinations, risk reminders for regional common diseases, travel health precautions and emergency plan guidance, helping clients avoid potential health and safety hazards during the trip in advance.

3. 24/7 Multilingual Health Consultation

Year-round online Q&A service is available to handle travel discomfort, preliminary symptom judgment, rational medication guidance, daily health inquiries and emergency response guidance in real time.

4. Nationwide Emergency Medical Rescue

We deliver rapid response to sudden illnesses and accidental injuries acrossChina, launch standardized pre-hospital emergency procedures, dispose acute diseases and injuries in the fastest manner, and ensure the golden treatment window.

5. Exclusive Green Channel for National Tertiary Hospitals

We cooperate with tertiary hospitals and designated foreign-related medical institutions nationwide, opening exclusive green channels for foreign clients including priority registration, priority consultation, priority examination and priority hospitalization, solving difficulties in off-site medical appointments, long queuing and resource shortages.

6. Professional Ambulance Transportation Service

We support urban emergency transportation and inter-city critical care medical transportation. Official emergency ambulance resources are scheduled preferentially with professional medical staff on board for real-time monitoring, ensuring full safety and stability during transportation.

7. Full-process Bilingual Medical Accompaniment & Online Consultation Agency Service

Exclusive foreign-related medical attendants accompany clients throughout diagnosis, examinations, payment and medicine collection, and handle admission and discharge procedures. We also provide bilingual condition translation, medical order interpretation and professional consultation agency services, eliminating difficulties caused by unfamiliar medical procedures and communication barriers.

8. Cross-border Telemedicine Assistance

We connect domestic and international medical resources to provide specialized services including cross-border condition consultation, overseas medical solution docking, Chinese and foreign medical record information exchange, and cross-border diagnosis and treatment guidance, realizing seamless connection between domestic and overseas medical systems.

9. Professional Transnational & Inter-provincial Medical Transportation

For critically ill patients, postoperative rehabilitation patients and those unsuitable for ordinary transportation, we provide customized services including inter-provincial critical illness referral, transnational medical escort, and repatriation transportation from overseas.

10. Full-process Overseas Insurance Docking & Claim Assistance

We professionally cooperate with various global overseas travel insurance companies, sort out standardized bilingual medical documents, medical certificates and accident filing materials, and assist clients throughout the claim process, greatly improving the efficiency and success rate of overseas insurance claims.

III. Charging Instructions

This international travel medical assistance service adopts a customized and one-on-one quotation model.

The quotation is comprehensively calculated based on the client’s nationality, travel city, trip duration, number of travelers, service level, and whether emergency rescue, transportation, cross-border assistance and claim assistance are included. All prices are transparent, solutions are flexible, with no hidden charges.

Charging Mode: Business Negotiated Pricing (in accordance with the unified standard system for international tourists)

IV. Cooperation & Contact Information

E-mail:intlshean@outlook.com

Hotline: 13436822326 / 400-853-9120

Cross-border Escort · Nationwide Protection

Enable every international friend visitingChinato travel safely, seek medical treatment with confidence, and live comfortably inChina!